All goods will be invoiced at prices ruling at the date of despatch. Prices are subject to change without prior notice. All prices are net of any discount.

Under-priced Items

If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price.

Value Added Tax (VAT)

Terms are net of VAT (unless otherwise stated). VAT will be levied on all items where appropriate, and shown separately when invoiced. VAT exemption claims (where applicable) should be made with a supporting certificate at the time of order.

Carriage and Small Orders

Orders are typically subject to carriage charge. Charges vary dependent upon weight and size. The customer service team will advise on placement of order. Delivery to be in accordance with instructions but no liability will be accepted for loss through delays, however caused.


Notifications of a cancelled order shall only be valid when given in writing and agreed by GBUK Healthcare. If written notification is received GBUK Healthcare reserves the right to charge for cancellation up to 20% of the amount of the order (ex VAT, net of discounts).


Where the seller agrees to install and /or affix the product for the buyer then the seller shall be under no liability whatsoever for any loss or damage, (whether direct or consequential) and however so arising caused to the buyer or any third party during or as a result of installation.


Payment is due strictly 30 days from date of invoice (unless otherwise agreed). We reserve the right to charge interest on all overdue accounts at a rate of 2% a month on outstanding balance.

Title of Goods

All risk in the goods shall pass to the buyer but the beneficial title of goods does not pass to the purchaser until payment in full for the goods has been received by GBUK Healthcare. Until the date of such payment the buyer will hold the goods in a fiduciary capacity for GBUK Healthcare that in the event of prior resale GBUK Healthcare shall be entitled in law and equity to the proceeds of such sale or on any claims for the sale. The buyer shall at the request of GBUK Healthcare request store the goods in such a way that they are clearly shown to be the property of GBUK Healthcare.


All orders for goods are accepted subject to the availability.

Refunds for incorrectly ordered goods

Where goods are ordered incorrectly a refund may be issued at the discretion of GB (UK) Healthcare. We reserve the right to charge 20% of the order value (ex VAT, net of discounts). Please contact us to agree a return when we will
discuss arrangements for returning the goods. Costs incurred for collection, packaging and carriage will be passed to the purchaser, unless prior agreement is made.

Claims for Damages and Shortages

If goods are received damaged they should be signed for as such. All claims should be made in writing within 3 working days of receipt of goods which allows us to make a subsequent claim on our carriers. Shortages (number of parcels) should be signed for as such and notification given to us within 3 working days. Claims after this period may not be accepted. Goods should not be returned without prior authorisation.

Liability for Shortages

The liability for shortage, failure or defect of the goods supplied shall be limited to the cost of making good any such shortage, failure or defect. We will not accept any consequential losses.

Non Account Holders

Goods can be supplied against a pro-forma invoice.


If a dispute should arise, all matters concerning the contract are to be construed according to English Law. If goods are subject to any dispute or have been tendered for or delivered but not paid for GBUK Healthcare may require the dispute to be referred to arbitration. The arbitration of a person should be mutually agreed on, or failing such agreement, at the request of GBUK Healthcare a person will be appointed by the Chartered Institute of Arbitrators and should be made within 14 days of both parties being aware of the dispute.


If the buyer becomes insolvent or compounds with its creditors or acts in such a way which affects their ability to pay for goods GBUK Healthcare reserves the right to collect the goods which have already been delivered or stop those in transit.

Acts of God

All quotations, products supplied and contracts entered into are free of all liability, which may be caused by circumstances beyond the control of GBUK Healthcare, including Acts of God, Fire, Government Control, Accident, Strikes, Lock -outs and other similar circumstances.

Click here to view our full Terms and Conditions 2016.

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